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SupportPilots

AI customer support for small online businesses

Answer the questions your customers ask every day.1

Shipping and returns, plus the product and policy questions you already wrote down. SupportPilots answers from that FAQ text. Install in 60 seconds on Shopify, WordPress, or any site that takes a script tag. Credit packs from €5£5US$5A$10¥900AED 20, paid once.

Start free - 25 queriesRead install guide
  • No credit card
  • Paid once
  • 60-second install

Store help

Online

Example conversation

Do you ship to Germany on weekends?
Yes, we ship to Germany Monday through Saturday with DHL. Orders placed before 2 PM CET ship the same day. Delivery typically takes 2–3 business days.

Ask about orders, returns, sizing…

Business information

Shipping policy

  • Orders ship Monday to Saturday.
  • We ship to Germany with DHL.
  • Orders placed before 2 PM CET ship the same day.
  • Germany: 2–3 business days.
  • Returns: 30 days from delivery.

Four lines used in this answer

Credit balance

24of 25 free queries

One credit per answered question

The problem

Customers keep asking the same questions.

Shipping and returns keep landing in the inbox on repeat. SupportPilots answers those from your own business information, and hands off when it should not guess.

01

Shipping and delivery.

Where is my order. Do you ship to Germany. What if I miss the courier. Those questions repeat every day. SupportPilots answers them from your shipping policy and delivery windows.

02

Returns and policies.

How long do I have to send it back. Who pays return postage. Paste your return window and refund rules once, and the widget quotes them instead of you.

03

Products and stock.

Does this fit. Is it in stock. What's the difference between the two kits. Add product notes and the answers stay in your wording.

Setup

How do you get started?

Add the widget, add your business information, then test it and go live. There is no sales call and no onboarding sprint. The install path is one snippet and the text you already have.

  1. 1

    Add the widget

    One script tag goes before the closing </body> tag. On Shopify, that means theme.liquid via Online Store, Themes, Edit code. No DNS, no staging, no deploy.

    Your install code

    <script src="https://supportpilots.com/widget/v2/widget.js"
  data-token="sp_live_YOUR_TOKEN" async></script>
  2. 2

    Add your business information

    Paste your FAQ, shipping policy, return window, and a few product notes into the dashboard. Edit anytime and the next query uses the updated text immediately.

  3. 3

    Test it, then go live

    Ask the same questions your customers send. When the answers look right, leave the snippet on the live site. Out-of-scope questions still hand off to email. One credit per query.

Credit packs, paid once

How much does SupportPilots cost?

Packs from €5£5US$5A$10¥900AED 20 to €1,000£1,000US$1,000A$1,600¥180,000AED 4,000, plus a custom amount at the €1,000£1,000US$1,000A$1,600¥180,000AED 4,000 pack rate. The bigger the pack, the less each answer costs. Every pack is bought once and lasts 180 days, so you top up when you actually need to and never before.

€5£5US$5A$10¥900AED20

40 queries

€0.1250£0.1250US$0.1250A$0.2500¥22.50AED 0.5000 per query

€50£50US$50A$80¥9,000AED200

500 queries

€0.1000£0.1000US$0.1000A$0.1600¥18.00AED 0.4000 per query

Recommended

€200£200US$200A$320¥36,000AED800

2,300 queries

€0.0870£0.0870US$0.0870A$0.1391¥15.65AED 0.3478 per query

€1,000£1,000US$1,000A$1,600¥180,000AED4,000

14,000 queries

€0.0714£0.0714US$0.0714A$0.1143¥12.86AED 0.2857 per query

See all 8 packs

Or buy a custom amount from €1,000£1,000US$1,000A$1,600¥180,000AED 4,000 at the €1,000£1,000US$1,000A$1,600¥180,000AED 4,000 pack rate

Integrations

Which platforms does SupportPilots work with?

One script tag. Drop it into any platform and your AI support widget goes live in under a minute.

ShopifyPaste into theme.liquid
WordPressPlugin or embed code
WixCustom embed block
WebflowPaste into page body
SquarespaceCode injection
Custom HTMLSingle script tag

FAQ

What do customers ask about SupportPilots?

Read every answer

Ready when you are

Get your evenings back.

Twenty-five free queries on signup, no card on file, and credit packs waiting only if you decide to keep going.

Start free - 25 queriesBrowse pricing

Optional

Prefer to have it set up for you?

You can add the widget and your business information yourself. If you would rather hand that off, reviewed providers offer fixed-price setup, FAQ work, or monthly upkeep. You can keep going without hiring anyone.

Hire an expert

1Answers are written from the FAQ, policy and product text you add. When the answer is not in that text, the question goes to your support email with the transcript.